Terms & Conditions

Terms and Conditions

Sessions & Cancellations

We aim to deliver every session we schedule, however there may occasionally be unforeseen circumstances beyond our control that prevent this. The Circumstances may include but are not limited to: adverse weather conditions, illness, bereavement, or staff shortages. In line with our obligations under the consumer rights act 2015.

Where we cancel a session

● We will offer a rescheduled session at one of our other locations within 14 days of the cancelled session.

● If a full term is cancelled, a pro-rata refund will be issued for any sessions not delivered.

 If the customer needs to cancel a session and/or subscription, we have outlined the terms and conditions below.

Our aim is to work together with all customers to ensure sessions run to plan and that every child enjoys their sessions with Gold and Gray Soccer Academy Ltd.

48 - hour cancellation policy

We operate a 48-hour cancellation policy for all sessions. Meaning, if your child cannot attend the session, we require a minimum 48-hour notice of cancellation. If notice is given in less than 48 hours, we will require the full payment to be maid. Due to the nature of our business, we have facilities and staff wages to pay for even if a child cannot attend their session.

refunds/rescheduling of sessions may be considered in exceptional circumstances.

Subscriptions & Payments

BEFORE JOINING OUR CLASSES, PLEASE CAREFULLY READ OUR PAYMENT TERMS AND CONDITIONS BELOW:

Trial sessions: We give all customers who are trialling our classes 36 hrs after their trial has finished to either accept or reject their chosen space. An invitation will be sent after the trial via email.

1.payments: 

Payments are debited from your chosen DEBIT OR CREDIT CARD on the 1st of each month.

Please note: payments are processed as a recurring card payment (similar to other subscription services), not as a direct debit.

2. If you sign up after the 1st of the month

When you sign up, you will be required to pay for the remaining sessions for the month. E.G. If there are 3 sessions after your trial, you will be required to pay for those 3 sessions before you are able to attend the class.

2. Cooling-off period

If you purchase a subscription online or remotely, you have the right to cancel within 14 days under the Consumer Contracts Regulations 2013.

● If you cancel within this period and have not attended any sessions, you will receive a full refund.

● If you have requested that services begin within the 14-day period and have attended sessions, you will be charged for sessions already delivered, and the remaining balance will be refunded.

● If it is after 14 days, our cancellation policy will be in place.

3. Subscription cancellation 

If you wish to cancel your subscription - we require a 30-day notice period to cancel your subscription.

An example:

If you submit our form to cancel on 20th October, your final payment will be on 1st November. You will still have full access to the classes in November, and no further payments will be taken after this date.

4. Updating Your Payment Details

Should you ever need to update your card details, you can do so by logging into your account. If you have any issues or are unsure, please email us - info@goldandgraysocceracademy.co.uk 

5. Access to classes if payment fails

If payment is not successfully received on the 1st of the month, access to your child’s classes will be temporarily suspended until payment is made.

You will be notified if a payment fails and provided with a link to make payment immediately.

Please note: monthly fees remain payable in full, even if sessions are missed due to late or failed payment.

 6. Sibling Discounts

We offer a 10% sibling discount on 2nd child monthly bookings. Once your subscription is activated by you putting your card details in, we will automatically update your subscription price to include your discounted plan with 2 or more children.

Please note this discount also applies to a single child having multiple bookings.

7.Your Space Is Secure

Until you tell us otherwise, your space is secured with payment each month. This way, you never have to miss a class and your child's football development will blossom!

8.Payments Remain The Same Each Month

Your monthly price is an average of all of the classes in the year. For example some months have 5 sessions, others have 4. 

The price always remains the same as this is the most economical way of running our payments.

Code of Conduct and Termination

We are committed to providing a safe and positive environment for all participants.

We may suspend or terminate your booking if there is serious or repeated behaviour, including abusive or threatening conduct towards staff or other participants.

● Where possible, we will provide a warning before taking action.

● Termination will be proportionate and in line with our duty to all customers

● Refunds in such cases will be considered on a case-by-case basis depending on the circumstances.

Changes to terms or services

We may make reasonable changes to these terms or our services where necessary (for example, due to changes in law or operational requirements).

Where changes are significant, we will provide reasonable notice.

Contact information

For any queries regarding these terms, please contact:

Info@goldandgraysocceracademy.co.uk